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Delivery

Where we deliver

We deliver to the whole of Ireland, both Northern Ireland and the Republic of Ireland, and the whole of the United Kingdom including Northern Ireland, Great Britain, the Channel Islands, Highlands, Scottish Islands and Isle of Man. 

Delivery charges

Delivery is free for larger orders - please see Delivery Charges page for details of delivery costs.  Your delivery will be automatically calculated depending on your order value and delivery location and will be shown on the checkout page when you order.  

How we deliver to Northern Ireland & Great Britain

We use Parcelforce 24 hour delivery service. Your order will be packed in an insulated box with ice, which will keep the meat refrigerated until it is delivered. Your order will be shipped from the farm by us and should be delivered by Parcelforce on the next day between 9 am and 5 pm. However in the Covid-19 emergency Parcelforce has suspended Service Guarantees but seek to maintain services where they can.  This means that although we pay for 24 hour next day delivery, Parcelforce may not be able to deliver on the next day and delivery may take 48 hours for some parcels.  However, in practice so far we have found that Parcelforce in Northern Ireland and Great Britain have managed to deliver all the parcels we have sent since the beginning of March within 24 hours.  We are packing all parcels with additional ice and insulation to ensure that the contents stay cold even if delivery takes longer than 24 hours.  Please ensure you unpack and refrigerate or freeze your meat order as soon as it is delivered.  

When will  I receive my delivery? 

- To Northern Ireland and Great Britain addresses

We ship parcels by Parcelforce 24 hour delivery service to Northern Ireland and Great Britain on Mondays, Tuesdays, Wednesdays and Thursdays, so delivery days to you are Tuesday, Wednesday, Thursday and Friday.. We do not ship on Fridays, as Parcelforce do not deliver on Saturday or Sunday

We butcher each order individually. Our butchers work 9 am to 5 pm Monday to Friday. Each order is butchered on the next working morning after the order is placed, packed in the afternoon and shipped on the next working day.  Once shipped from our farm Parcelforce take 24 hours to deliver to you. So your order should take 3 working days to arrive with you.  This means that: 

  • Northern Ireland/Great Britain delivery orders placed on Friday, Saturday and Sunday will be butchered on Monday, shipped on Tuesday and delivered on Wednesday. 
  • Northern Ireland/Great Britain delivery orders placed on Monday will be butchered on Tuesday, shipped on Wednesday and delivered on Thursday.
  • Northern Ireland/GB delivery orders placed on Tuesday will be butchered on Wednesday, shipped on Thursday and delivered on Friday. 
  • Northern Ireland/Great Britain delivery orders placed on Wednesday and  Thursday will be butchered on Friday, shipped on Monday and delivered on Tuesday. 

How we deliver - Republic of Ireland

We use Parcelforce Ireland Express 24 Delivery Service which operates through the Parcelforce subsidiary company GLS in Republic of Ireland.  We have found that delivery time for parcels to Republic of Ireland during the Coronavirus emergency is 2-3 days from leaving our farm to arrival at the delivery address in ROI. All orders to Republic of Ireland are sent only on Mondays or Tuesdays to allow GLS up to 72 hours to make the delivery before the weekend. 

Delivery address information 

Please note: we cannot book a courier delivery service for customers without a complete delivery address - recipients's name, house number, road, UK postcode or ROI Eircode, town, recipients email address and recipient's phone number, (mobile preferred). 

When we deliver

We deliver nationwide to Northern Ireland and Great Britain Tuesday to Friday.   Please note we do not deliver on Bank Holidays or Public Holidays. 

Delivery dates and delivery address

After you place an order we will send you a confirmation of order email showing the goods you have ordered. We will also send you a second email telling you on what date we plan to SHIP your order.  At this stage you can let us know if you wish to change your shipping date or your delivery address.  If we do not hear back from you we will ship your order to the delivery address which you put on your order and will send your order with Parcelforce on the SHIPPING DATE we have told you.  Your order will be sent by Parcelforce 24 hour service and will be delivered the DAY AFTER your shipping date. 

Changing your delivery date or delivery address

You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date.  After 5 pm on the day before your shipping date it is not possible to change your delivery address or shipping date.  Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and  the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce. 

Tracking your parcel

From the morning of the delivery date you can track the progress of your parcel on the Parcelforce website https://www.parcelforce.com or you can download the Parcelforce tracking app My Parcel Live which allows you to see where your parcel is and how far away the driver is. 

Someone must be at the delivery address to sign for your parcel 

Unlike other couriers the Parcelforce driver is not allowed to leave your parcel at your door or at a gate - the driver must get a signature to leave a delivery so please ensure someone is at the delivery address to sign for your order OR IT WILL NOT BE DELIVERED and they will take it back to their depot.   Parcelforce delivers anytime between 9 am and 5 pm.  

If you cannot be in at the delivery address you requested on your online order, please let us have an alternative delivery address where someone will be available to sign for your parcel anytime between 9 am and 5 pm (e.g. a work address).  The deadline for changing your delivery address is 5 pm on the day before your order is shipped.  

Changes to Parcelforce delivery procedure in relation to signing for and receiving items 

In order to protect both Parcelforce drivers and customers as much as possible, Parcelforce will not be handing over hand-held devices to customers to capture electronic signatures.  Parcelforce drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery.  This will apply to all deliveries that normally require a signature. 

If recipients are unable to come to the door or are self-isolating, Parcelforce will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card.  They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.  Examples of suitable ID are specified on the card.

Alternatively you can collect your order at our Farm Shop on  Friday or Saturday 2 pm to 9 pm. Please see Contactless Click and Collect

 

 

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