Courier delivery to Northern Ireland
We use Parcelforce 24 hour delivery service. Your order will be packed in an insulated box with ice, which will keep the meat refrigerated until it is delivered. Your order will be shipped from the farm by us and should be delivered by Parcelforce on the next day between 9 am and 5 pm. Please ensure you unpack and refrigerate or freeze your meat order as soon as it is delivered.
When will I receive my delivery?
We ship parcels by Parcelforce 24 hour courier delivery service and delivery days to Northern Ireland are Wednesday, Thursday and Friday.. Parcelforce do not deliver on Saturday or Sunday.
How long will it take for my meat to arrive after I place my order?
We butcher each order individually. Our butchers work 9 am to 5 pm Monday to Friday. Each order is butchered on the next working morning after the order is placed, packed in the afternoon and shipped on the next working day. Once shipped from our farm Parcelforce take 24 hours to deliver to you. So your order should take 3 working days to arrive with you. This means that:
- Northern Ireland orders for courier delivery placed on Friday, Saturday and Sunday will be butchered on Monday, shipped on Tuesday and delivered on Wednesday.
- Northern Ireland orders for courier delivery placed on Monday will be butchered on Tuesday, shipped on Wednesday and delivered on Thursday.
- Northern Ireland orders for courier delivery placed on Tuesday will be butchered on Wednesday, shipped on Thursday and delivered on Friday.
- Northern Ireland orders for courier delivery placed on Wednesday and Thursday will be butchered on Monday, shipped on Tuesday and delivered on Wednesday.
We cannot book a courier delivery service for customers without a complete delivery address - recipients's name, house number, road, UK postcode town, & parcel recipients email address. We also need any additional information that the courier will need to make the delivery (e.g. keypad code to get in the gate/building, information about the address if it is hard to find e.g. 'up the lane on left hand side marked by the red sign' and a working phone number for the RECIPIENT of the parcel (i.e. at the SHIPPING ADDRESS) (mobile preferred). This is essential as the courier will ring the mobile number of the recipient of the parcel if they can't find the address, or can't get in to the building e.g. if a gate keypad code is required or if they get to the delivery address but can't get an answer at the door.
Parcelforce do not deliver on Bank Holidays or Public Holidays.
Email confirmation of shipping date
After you place an order we will send you a confirmation of order email showing the goods you have ordered. We will also send you a second email telling you on what date we plan to send your order. At this stage you can let us know if you wish to change your delivery date or your delivery address.
Changing your delivery date or delivery address
You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date. After 5 pm on the day before your shipping date it is not possible to change your delivery address or shipping date. Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce.
Tracking your parcel
From the morning of the delivery date you can track the progress of your parcel on the Parcelforce website https://www.parcelforce.com or you can download the Parcelforce tracking app which allows you to see where your parcel is and how far away the driver is.
Someone must be at the delivery address to sign for your parcel
Unlike other couriers the Parcelforce delivery service we use is a SIGNED FOR SERVICE - this means that the Parcelforce driver is not allowed to leave your parcel at your door or at a gate - the driver must get a signature to leave a delivery so please ensure someone is at the delivery address to accept your order OR IT WILL NOT BE DELIVERED and Parcelforce will take it back to their depot and reattempt a second delivery on the next working day. If they cannot deliver on a Friday, they will attempt delivery on the next working day which is Monday, which will not be safe any items of perishable meat in your box which have a short shelf life. Parcelforce delivers anytime between 9 am and 5 pm. Please note that under the Consumer Rights Act 2015 the risk of loss passes to the customer as soon as the first delivery is attempted. This means than the retailer (through the courier) is responsible for bringing the goods to the delivery address but that the customer is responsible for being at the delivery address on the delivery date to enable the delivery to be made.
If you cannot be in at the delivery address you requested on your online order, please let us have an alternative delivery address where someone will be available to sign for your parcel anytime between 9 am and 5 pm (e.g. a work address).
Changes to Parcelforce delivery procedure in relation to signing for and receiving items
In order to protect both Parcelforce drivers and customers as much as possible, Parcelforce will not be handing over hand-held devices to customers to capture electronic signatures. Parcelforce drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, Parcelforce will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
Alternatively you can collect your order at our Farm Shop on Friday or Saturday 2 pm to 9 pm.