Courier delivery to Republic of Ireland
Where we deliver
We deliver to the whole of Ireland, both Northern Ireland and the Republic of Ireland, and the whole of the United Kingdom including Northern Ireland, Great Britain, the Channel Islands, Highlands, Scottish Islands and Isle of Man.
Delivery is free for larger orders - please see Delivery Charges page for details of delivery costs. Your delivery will be automatically calculated depending on your order value and delivery location and will be shown on the checkout page when you order.
How we deliver - Republic of Ireland
We use Parcelforce Ireland Express 24 Delivery Service which operates through the Parcelforce subsidiary company GLS in Republic of Ireland. We have found that delivery time for parcels to Republic of Ireland during the Coronavirus emergency can be up to 2-3 days from leaving our farm to arrival at the delivery address in ROI. All orders to Republic of Ireland are sent only on Mondays or Tuesdays to allow GLS up to 72 hours to make the delivery before the weekend.
So in practice this means that:
ROI delivery orders placed on Saturday and Sunday will be shipped on Monday or Tuesday.
ROI delivery orders placed on Monday will be shipped on the next day Tuesday
ROI delivery orders placed on Tuesday, Wednesday, Thursday and Friday will be shipped the following Monday.Delivery address information
We cannot book a courier delivery service for customers without a complete delivery address - recipients's name, house number, road, Eircode, town, & parcel recipients email address. We also need any additional information that the courier will need to make the delivery (e.g. keypad code to get in the gate/building, information about the address if it is hard to find e.g. 'up the lane on left hand side marked by the red sign' and a working phone number for the RECIPIENT of the parcel (i.e. at the SHIPPING ADDRESS) (mobile is required). This is essential as the courier will ring the mobile number of the recipient of the parcel if they can't find the address, or can't get in to the building e.g. if a gate keypad code is required or if they get to the delivery address but can't get an answer at the door.When we deliver
Please note we do not deliver on UK, NI or ROI Bank Holidays or Public Holidays.Delivery dates and delivery address
After you place an order we will send you a confirmation of order email showing the goods you have ordered. We will also send you a second email telling you on what date we plan to SHIP your order. At this stage you can let us know if you wish to change your shipping date or your delivery address.
Changing your delivery date or delivery address
You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date. After 5 pm on the day before your shipping date it is not possible to change your delivery address or shipping date. Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce.
Tracking your parcel
From the morning of the delivery date you can track the progress of your parcel on the Parcelforce website https://www.parcelforce.com or you can download the Parcelforce tracking app My Parcel Live which allows you to see where your parcel is and how far away the driver is.
Someone must be at the delivery address to sign for your parcel
Unlike other couriers the GLS driver is not allowed to leave your parcel at your door or at a gate - the driver must get a signature to leave a delivery so please ensure someone is at the delivery address to sign for your order OR IT WILL NOT BE DELIVERED and they will take it back to their depot. GLS delivers anytime between 9 am and 5 pm.
If you cannot be in at the delivery address you requested on your online order, please let us have an alternative delivery address where someone will be available to sign for your parcel anytime between 9 am and 5 pm (e.g. a work address). The deadline for changing your delivery address is 5 pm on the day before your order is shipped.
Changes to GLS delivery procedure in relation to signing for and receiving items
In order to protect both drivers and customers as much as possible, GLA will not be handing over hand-held devices to customers to capture electronic signatures. The driver will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, GLS will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local GLS depot as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.