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Coronavirus Frequently Asked Questions

Are you open and how can I shop with you?

We are open as normal and we have plenty of stock but you now need to preorder before you arrive at our farm shop,  Please order online or by phone, and we will then prepare your order, which we can either deliver by Parcelforce, or which you can collect safely from our farm on Friday afternoon or Saturday afternoon without having contact with other people.  

Can I still collect my order in person?

Yes, you can still collect orders at our farm. We butcher each order individually and so we need some time and notice to prepare and pack.your order. Collection days at our farm are Fridays 2 pm to 7 pm & Saturdays 2 pm - 7pm. 

I would like home delivery, but when will my order be delivered? 

-  Deliveries to Northern Ireland and Great Britain addresses 

We ship parcels by Parcelforce 24 hour delivery service to Northern Ireland and Great Britain on Mondays, Tuesdays, Wednesdays and Thursdays, so delivery days to you  are Tuesday, Wednesday, Thursday and Friday.. We do not ship on Fridays, as Parcelforce do not deliver on Saturday or Sunday

We butcher each order individually. Our butchers work 9 am to 5 pm Monday to Friday. Each order is butchered on the next working morning after the order is placed, packed in the afternoon and shipped on the next working day.  Once shipped from our farm Parcelforce take 24 hours to deliver to you. So your order will take 3 working days to arrive with you.  This means that:

  • Northern Ireland/Great Britain delivery orders placed on Friday, Saturday and Sunday will be butchered on Monday, shipped on Tuesday and delivered on Wednesday. 
  • Northern Ireland/Great Britain delivery orders placed on Monday will be butchered on Tuesday, shipped on Wednesday and delivered on Thursday.
  • Northern Ireland/GB delivery orders placed on Tuesday will be butchered on Wednesday, shipped on Thursday and delivered on Friday. 
  • Northern Ireland/Great Britain delivery orders placed on Wednesday and  Thursday will be butchered on Friday, shipped on Monday and delivered on Tuesday. 

- Deliveries to Republic of Ireland addresses 

We ship parcels by Parcelforce.GLS 24 hour delivery service. During the emergency we ship parcels every week on Mondays and Tuesdays only, We do not ship to Republic of Ireland on Wednesday, Thursday or Friday during the coronavirus emergency as Parcelforce/GLS has been taking more than 1 day to deliver to some ROI addresses, so we allow sufficient weekdays to allow for this delayed delivery. As we only ship on Mondays and Tuesdays to ROI during this emergency, please order by Thursday for shipping the following Monday, and please order by Friday for shipping the following Tuesday.    

Can I order for a vulnerable friend or relative?

Of course, simply fill in their name, address and phone number in the shipping address section of the checkout.  

Is is safe to receive a parcel transported by Parcelforce?

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don't survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Do I still have to sign for my Parcelforce parcel when it arrives?

Yes someone has to be in at the address to accept the parcel, but don't have to physically sign.  You can indicate to the driver that you are self isolating and are staying inside your home. In order to protect both Parcelforce drivers and customers as much as possible, Parcelforce will not be handing over hand-held devices to customers to capture electronic signatures.  Parcelforce drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and will record the geolocation of the delivery.  This will apply to all deliveries that normally require a signature. 

What happens to the parcel if there is no one at the address when the Parcelforce driver arrives

Parcelforce cannot leave a parcel unless someone is there at the delivery address to accept receipt.  If the Parcelforce driver is unable to find anyone to receive the parcel they will post a customer contact card advising of other ways the recipient can arrange to get their item, for example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card.  The person collecting from the Parcelforce depot will need to bring along the card Parcelforce left and a form of ID in the name of the person the item is addressed to.  Examples of suitable ID are specified on the card.

How can I find out the time of my parcel's delivery?

When we send your parcel we email you with the tracking number.  You can then track your parcel from 9 am on the next day after shipping on https://www.parcelforce.com

In addition Parcelforce have a track and trace app which you can download to your mobile phone.  Using this app you can track your parcel as it travels to your home, and you can also find out the 1 hour slot in which the Parcelforce driver will deliver to your area.  

https://www.parcelforce.com/download-the-parcelforce-app

 

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