Parcelforce Courier Delivery

Minimum order for courier delivery

The minimum order value for courier delivery is £75. If the items in your basket at the checkout are below that amount, the courier delivery option will not display at the checkout. As soon as the value of the items in your basket go over £75 the courier delivery option will display and you will be able to book courier delivery.

We offer two Parcelforce Delivery Options

Option 1: Parcelforce SIGNED FOR COURIER DELIVERY SERVICE

Unlike other couriers this is a SIGNED FOR SERVICE - this means that the Parcelforce driver is not allowed to leave your parcel at your door or at a gate - the driver must get a signature to leave a delivery so please ensure someone is at the delivery address to accept your order OR IT WILL NOT BE DELIVERED and Parcelforce will take it back to their depot and reattempt a second delivery on the next working day. If they cannot deliver on a Friday, they will attempt delivery on the next working day which is Monday, which will not be safe any items of perishable meat in your box which have a short shelf life. Parcelforce delivers anytime between 9 am and 5 pm. Please note that under the Consumer Rights Act 2015 the risk of loss passes to the customer as soon as the first delivery is attempted. This means than the retailer (through the courier) is responsible for bringing the goods to the delivery address but that the customer is responsible for being at the delivery address on the delivery date to enable the delivery to be made.

You can opt for a BEFORE 12 NOON signed for delivery service, or a BEFORE 6PM signed for delivery service.

Option 2 Parcelforce NO SIGNATURE REQUIRED service.

If you prefer we can send your parcel on a NO SIGNATURE REQUIRED service. This means that the Parcelforce driver will leave your order in a safe place at the delivery address e.g. porch. Orders shipped on a NO SIGNATURE REQUIRED service will be sent at the customer's own risk - neither Pheasants Hill Farm Ltd or Parcelforce will accept liability if the parcel is then damaged or stolen while waiting for the customer at the delivery address

How is my order kept cold?

On the cart (basket) page of the checkout, you can opt to upgrade to ship your order in a polystyrene shipping box with wool liners and ice. We strongly recommend shipping in this polystyrene box if your order contains quick frozen/frozen meat. We have tested this box and it will keep meat 100% frozen for at least 50 hours. This is very helpful when the courier delivers your order on the 2nd day after shipment (which happens to about 5% of orders). If you ship your orders in this polystyrene box you can relax - the meat will stay frozen even if the box is in transit for an extra day.

If you do not opt to upgrade to the polystyrene shipping box we will ship your order in our standard parcel box which is a biodegradable corrugated cardboard box lined with plastic then lined with wool insulated sheets and packed with ice.

How is my order shipped?

We ship parcels by Parcelforce courier delivery service. Parcelforce do not deliver on Saturday or Sunday so we do not ship on Fridays.

How long will it take for my order for delivery to arrive?

You can select your preferred delivery date when you place your order.
We ship orders from Monday to Thursday.
Orders take 24 to 48 hours from collection at our farm to delivery to your address.
We will send your tracking number on the day we ship your order.
Your order can be tracked on www.parcelforce.com from 9am on the day after shipment (i.e. the day after it is collected from our farm).

Delivery address information

We cannot book a courier delivery service for customers without a complete delivery address - recipient's name, house number, road, UK postcode town, & parcel recipients email address. We also need any additional information that the courier will need to make the delivery (e.g. keypad code to get in the gate/building, information about the address if it is hard to find e.g. 'up the lane on left hand side marked by the red sign' and a working phone number for the RECIPIENT of the parcel (i.e. at the SHIPPING ADDRESS) (mobile preferred). This is essential as the courier will ring the mobile number of the recipient of the parcel if they can't find the address, or can't get in to the building e.g. if a gate keypad code is required or if they get to the delivery address but can't get an answer at the door.

Bank Holidays

Parcelforce do not deliver on Bank Holidays or Public Holidays.

Email confirmation of shipping date

After you place an order we will send you a confirmation of order email showing the goods you have ordered.

Changing your delivery date or delivery address

You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date. Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce.